Settlement Offers
From: Volvo Customer Care <vclcc@volvocars.com>
Sent: Friday, December 19, 2025 18:11
To: mike.brulotte@gmail.com <mike.brulotte@gmail.com>
Subject: RE: Settlement Proposal: Brulotte_YV4ER3BD6S2163978_2025_EC40
Dear Michael,
After careful review and consideration of the circumstances, Volvo Car Canada is prepared to offer a resolution intended to bring this matter to a timely and fair conclusion. Specifically, we are offering to repurchase the vehicle, refund your initial down payment, and provide a goodwill payment of $500 toward fuel expenses. Acceptance of this offer would require execution of a standard release agreement to fully resolve all matters related to this vehicle.
At this time, we’re not able to accommodate the alternative resolutions.
I also want to confirm that we are in receipt of your PIPEDA access request. That request is being reviewed and will be responded to in accordance with applicable timelines. This process will continue independently of the resolution offer outlined above.
Please take up to 10 business days from the date of this email to review the offer and let me know how you wish to proceed.
Should you decide to move forward, I’ll be happy to provide the necessary documentation and outline the next steps.
Med vänliga hälsningar!
Yours Sincerely,
Ketty
--------------- Original Message ---------------
From: Michael [mike.brulotte@gmail.com]
Sent: 12/9/2025, 4:07 PM
To: vclcc@volvocars.com
Subject: Settlement Proposal: Brulotte_YV4ER3BD6S2163978_2025_EC40
Hi Joseph,
Thank you for your patience as I have evaluated next steps. While I appreciate the offer of a repurchase, a simple lease termination is actually insufficient. It leaves me suddenly without a vehicle, forces me back into the market at higher rates, and ignores the fact that I have been paying for a premium experience I never received.
As of today, my Volvo EC40 has been out of service for 102 days, nearly 30% of my ownership to date.
As you know, I have had to advocate for myself aggressively given the systemic ineptitude I experienced at Carling Motors and, until now, the unwillingness of Volvo Car Canada to intervene. Beyond the filings with Transport Canada and OMVIC, I have engaged my Member of Parliament and MPP to monitor the investigations, served Volvo with a formal PIPEDA data request, and have provided my detailed story to consumer watchdogs like the APA and several media outlets.
We need an offramp here that is equitable. I see two fair ways to close this file:
1. We execute a Substitution of Collateral.
You replace my lemon with a new 2025/2026 EC40 under the same lease terms.
You refund me for the total number of days the vehicle has been inoperable up to the date of settlement.
I retain the loaner until the new car is delivered.
I give Volvo another chance.
2. We terminate the lease completely, but I must be made whole for the failures.
Lease Payments: Refund of all lease expenses calculated for the total number of days the vehicle has been inoperable up to the date of settlement.
Down Payment: Refund of my initial down payment/trade-in equity.
Incidental Damages: Reimbursement for my unusable home charger and fuel costs for the loaner.
Federal Incentive (iZEV): Compensation for the loss of my federal rebate eligibility ($5,000 value).
I retain the loaner for up to 30 days to allow me time to buy a different vehicle.
The investigative complaints are already open, and I am willing to pursue them. However, I would strongly prefer a fair and immediate resolution.
If you can meet me on Option 1 or Option 2, I will consider this dispute resolved. Please let me know.
Michael Brulotte
--------------- Original Message ---------------
From: Volvo Customer Care <vclcc@volvocars.com>
Sent: Monday, December 08, 2025 15:36
To: mike.brulotte@gmail.com <mike.brulotte@gmail.com>
Subject: Re: Brulotte_YV4ER3BD6S2163978_2025_EC40 _Vehicle Concerns
Dear Michael,
I am just following up on my message from last week to ensure you received it and we can move forward with a repurchase of your vehicle. Can you please confirm you have received. I am happy to call you when time allows and we can discuss together. I look forward to your response.
Med vänliga hälsningar!
Yours Sincerely,
Joseph
Volvo Specialist | Customer Care
--------------- Original Message ---------------
From: Volvo Customer Care [vclcc@volvocars.com]
Sent: 12/4/2025, 10:41 AM
To: mike.brulotte@gmail.com
Subject: Re: Brulotte_YV4ER3BD6S2163978_2025_EC40 _Vehicle Concerns
Dear Michael,
I have been reviewing your case and in contact with Carling Motors. We will start the process of a repurchase of your vehicle. I hope this should be able to happen quickly within the next 2 weeks. It should likely be quicker since we have the pay off that Dan Gervais pulled for us. We will get this process started. Next steps I will get a release form for you to sign so we can start this process.
I am sorry that this is the outcome we are coming to but would like to offer this due to the time without the vehicle and as a gesture of good faith to you.
I will be back in contact with you shortly.
Med vänliga hälsningar!
Yours Sincerely,
Joseph
Volvo Specialist | Customer Care
--------------- Original Message ---------------
From: Michael [mike.brulotte@gmail.com]
Sent: 11/29/2025, 3:36 PM
To: vclcc@volvocars.com
Cc: dgervais@carlingmotors.ca
Subject: Re: Brulotte_YV4ER3BD6S2163978_2025_EC40 _Vehicle Concerns
Mr. Origoni,
For your awareness, the attached correspondence was sent via registered mail to my Member of Parliament and Member of Provincial Parliament this morning. I have also provided an update to CBC’s Go Public team regarding the latest timeline of events.
As you have failed to provide a resolution for a vehicle that has been out of service for over 25% of its lease, I am expanding my efforts to ensure this failure is documented publicly and at the legislative level.
My demands for monetary compensation and a replacement vehicle stand.
Michael Brulotte
--------------- Original Message ---------------
From: Volvo Customer Care <vclcc@volvocars.com>
Sent: Thursday, November 20, 2025 09:45
To: mike.brulotte@gmail.com <mike.brulotte@gmail.com>
Subject: RE: Brulotte_YV4ER3BD6S2163978_2025_EC40 _Vehicle Concerns
Dear Michael,
We’ve received an update from the servicing retailer, and they have identified a part needed to address the concern you reported. Under guidance from Volvo Technical Support, the retailer has ordered the required part to resolve the noise issue. They are currently awaiting confirmation from their parts department regarding delivery timing.
As soon as the retailer has an estimated arrival date, they will contact you directly to advise you of the repair completion. We will continue to monitor the case and remain available should you need further assistance throughout the process.
Med vänliga hälsningar!
Yours Sincerely,
Joseph
Volvo Specialist | Customer Care
--------------- Original Message ---------------
From: Volvo Customer Care [vclcc@volvocars.com]
Sent: 11/5/2025, 9:58 AM
To: mike.brulotte@gmail.com
Subject: RE: Brulotte_YV4ER3BD6S2163978_2025_EC40 _Vehicle Concerns
Dear Michael,
I have recieved an update from Blair at Carling Volvo. We are currently working with our field technical specialist. Once I have a further update, I will be in contact with you.
Med vänliga hälsningar!
Yours Sincerely,
Joseph
Volvo Specialist | Customer Care
